A true story.

Dad bought me a GUESS watch as my birthday present . 

But unfortunately  it stop function after 2weeks . 

Of course I bring it back to the GUESS SHOP located at 1U.

The staff told me that they need take 5-6month send to service centre for repair.

5-6month ! I was stunned.  

after that , the staff told me  : Miss, Maybe you can take your watch to private watch shop , change the battery , that only cost RM 10 and you don't need to wait for half year.

OKAY, I went for a private watch shop and ask for change battery.

The boss told me that IF he change the watch's battery, if he open the watch , 

My WATCH will LOST THE WARRANTY from GUESS .

Can you imagine how smart is the GUESS STAFF?

Treat me like a stupid ! change battery ! RM 10!

I went back to the GUESS shop , the staff still told me the same things : 5-6 MONTH !

I started to get angry.............

I told the staff :   I bought it within 1 month , out of function . You tell me that I need to wait half year for repair. Cheat me to change battery so that GUESS no need take any responsibility for my watch , right ? I pay for few hundred riggit to get this ? 

After that , she still talking with me with a lot of bull shit , that she has no choice, that's rule..

.blah , blah , blah...........

I asked her : Can I talked to your manager ?

 She told me she don't have any manager , bring me a ''upline''.

I told the ''upline'' : Don't tell me 5 month , 6 month , change battery or anything else. PLEASE.

I need an explanation ,  take well responsibility for my watch.  Thanks you.

After that , the 'upline' calling someone....

The ''upline'' pass the phone to me answer. 

IN the call: 

A woman voice told me that she is GUESS 's manager, She say she feel so sorry for my case.

She promised that GUESS will repair the watch within 2 week.

CONCLUSION : If i didn't complain , maybe I really need to wait for 6 month ?

 As a customer , Don't always ''never mind'' , ''it's okay''

we should be smart. There is 'Customer 's Right' in Malaysia.